Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

  • Identification information: Name, surname, date of birth.
  • Contact information: Email address, phone number, delivery address.
  • Account information: Username, password, purchase history.
  • Payment information: Credit/debit card details, payment confirmations.
  • Technical information: IP address, browser type, device information, cookies.
  • Other information: Any information you voluntarily provide when contacting us or subscribing to our services.

2. How We Use Your Information

Your information is collected and processed for the following purposes:

  • To process and deliver your orders.
  • To communicate with you about your orders, promotions, or updates.
  • To improve our products, services, and website functionality.
  • To comply with legal obligations under POPIA and other applicable laws.
  • To prevent fraudulent or unlawful activity.

3. Legal Basis for Processing (POPIA)

We process your personal information based on the following POPIA principles:

  • Consent: You have provided consent for specific uses (e.g., subscribing to newsletters).
  • Contractual necessity: Processing is necessary to fulfill your order or service request.
  • Legal obligation: Compliance with regulatory or legal requirements.
  • Legitimate interest: To operate, improve, and secure our services while protecting your privacy.

4. Sharing Your Information

We may share your personal information with:

  • Service providers: Payment processors, shipping partners, IT service providers.
  • Legal authorities: When required by law, legal process, or to protect our rights.
  • Business partners: Only if you have opted-in for promotions or third-party offers.

We do not sell your personal information to third parties.

5. Cookies and Tracking

  • Our website may use cookies, analytics, and tracking technologies to enhance your browsing experience and measure website performance.
  • You can choose to disable cookies in your browser, but some features may not function properly.

6. Data Retention

  • Personal information is retained only as long as necessary to fulfill the purposes outlined above, comply with legal obligations, or resolve disputes.
  • Once no longer required, information will be securely deleted or anonymized.

7. Your Rights (POPIA)

Under POPIA, you have the right to:

  • Request access to your personal information.
  • Request correction or deletion of your personal information.
  • Withdraw consent for processing, where applicable.
  • Object to processing for direct marketing purposes.
  • Lodge a complaint with the Information Regulator if you believe your rights are violated.

To exercise your rights, contact us at: info@digon.co.za

8. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

10. Children’s Privacy

Our services are not directed to individuals under 18 years. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or to exercise your POPIA rights: